Contact us

UpcShovDown.com is operated in Australia by UPCOZ Pty Ltd. The contact details on this page apply to all general, account, complaints, privacy and responsible gambling enquiries.

UpcShovDown.com is for Australian residents aged 18 and over only. If you are under 18, please do not contact us about opening an account or placing a wager.

Operator

Operator: UPCOZ Pty Ltd
Website: https://upcshovdown.com
Registered office: 101 Sheridan Street, Cairns QLD 4870, Australia

General & account support

For all general enquiries, account questions, deposits, withdrawals, identity verification, bet-settlement queries and technical issues, please contact our customer support team.

Email: support@upcshovdown.com
Hours: Email support 24/7; live chat 9am – 9pm AEST/AEDT

We aim to acknowledge written enquiries within one business day and to provide a substantive response as soon as practicable.

Privacy enquiries

If you have a question about how we collect, use, store or share your personal information, or you want to access, correct or delete information we hold about you, please contact the Privacy Officer.

Email: privacy@upcshovdown.com

See our Privacy Policy for full details on how we handle personal information.

Complaints

Formal complaints should be lodged through our customer support inbox so they can be logged and tracked. Please include enough information for us to identify the matter (full name, account email, any relevant bet ID or transaction reference, the date the issue occurred and a clear description of what happened).

Email: support@upcshovdown.com

For our full complaints handling process and external escalation options, see the Complaints page.

Responsible gambling support

If gambling is causing you, or someone you know, harm, free and confidential help is available 24 hours a day. These services are independent of UpcShovDown.

Gambling Help Online: 1800 858 858 · gamblinghelponline.org.au
GambleAware NSW: gambleaware.nsw.gov.au
BetStop — National Self-Exclusion Register: 1800 238 7867 · betstop.gov.au
Lifeline (24/7 crisis support): 13 11 14

For our account-level responsible gambling tools (deposit limits, loss limits, take-a-break, self-exclusion), see Responsible gambling.

Licence

Licence authority: Liquor & Gaming NSW
Licence law: Betting and Racing Act 1998 (NSW)
Licence number: 4597/2024/WB
Service type: licensed Australian sports and racing wagering

Available only to Australian residents aged 18 and over. Chances are you're about to lose. Think! About your choices.