UpcShovDown
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Privacy Policy

This Privacy Policy explains how UpcShovDown.com (operated in Australia by UPCOZ Pty Ltd) collects, uses, stores, shares and protects your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who controls your information

The data controller for UpcShovDown.com is UPCOZ Pty Ltd (referred to as "UpcShovDown", "we", "us" or "our"). Our registered office is located at 101 Sheridan Street, Cairns QLD 4870, Australia. UpcShovDown is licensed by Liquor & Gaming NSW under the Betting and Racing Act 1998 (NSW). Sports Betting Licence No. 4597/2024/WB.

How to contact our Privacy Officer

If you have any question about this Privacy Policy or how we handle your personal information, please contact the Privacy Officer at privacy@upcshovdown.com.

What information we collect

  • Account details: name, date of birth, address, email address, phone number, password and account preferences.
  • Verification information: Australian driver licence, Medicare card, passport or other accepted identity information used to verify your identity, age and residency.
  • Financial information: deposits, withdrawals, payment instrument details (we do not store full card numbers), source-of-funds or source-of-wealth information requested under AML/CTF obligations.
  • Wagering activity: bets placed, results, account balance changes, communications with our support team.
  • Responsible gambling information: the limits and tools you set, take-a-break and self-exclusion requests, and information relevant to harm-minimisation checks.
  • Technical information: IP address, device, browser, operating system, approximate location, pages visited, and server logs.

Why we collect and use your information

  • To open, maintain, secure and close your UpcShovDown account.
  • To verify your identity, age and residency, as required under the Betting and Racing Act 1998 (NSW), anti-money laundering and counter-terrorism financing requirements, and responsible wagering obligations.
  • To process deposits, withdrawals and other transactions.
  • To accept bets, settle wins and losses, and provide customer support.
  • To monitor activity for fraud, market integrity and AML/CTF risk.
  • To operate responsible gambling tools (deposit limits, loss limits, session limits, take-a-break, self-exclusion) and to apply BetStop register checks.
  • To send you transactional emails about your account, and, only with your consent, marketing communications.
  • To meet legal, regulatory and responsible wagering obligations, including obligations related to AUSTRAC, the National Consumer Protection Framework, Liquor & Gaming NSW and the NSW Office of Responsible Gambling.

Identity verification (KYC)

To open and use an UpcShovDown account, you must complete identity verification. We use accredited third-party identity verification providers to confirm the information you give us against trusted sources. The information shared with these providers is limited to what is necessary to perform the check.

Payment processing

Deposits and withdrawals are processed through approved payment processors and acquiring banks. We share only the information needed to complete the transaction. We do not store full payment card numbers on our systems.

AML/CTF and fraud-prevention checks

UpcShovDown is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We monitor activity and may request additional information from you, including about the source of your funds or source of wealth. We share information with AUSTRAC and other authorised regulators where required by law.

Responsible gambling and BetStop checks

We check the National Self-Exclusion Register (BetStop) at account opening and at other points required under the National Consumer Protection Framework. We also use limited account information to operate our internal responsible gambling tools, identify possible signs of harm and apply harm-minimisation measures. We do not market to customers who are registered on BetStop or who have applied a self-exclusion through UpcShovDown.

Regulatory reporting

We share information with regulators, government authorities and integrity bodies on lawful request. This includes Liquor & Gaming NSW, the NSW Office of Responsible Gambling, AUSTRAC, the Australian Taxation Office, law enforcement and racing or sports integrity bodies, where lawful and necessary.

Marketing and opt-out

We will send transactional emails about your account regardless of your marketing preferences (for example, security alerts, account statements, identity verification, deposit and withdrawal confirmations). Marketing emails are sent only with your consent. You can opt out of marketing at any time from your account settings or by using the unsubscribe link in any marketing email. Opting out of marketing does not affect transactional or compliance communications.

Cookies and similar technologies

UpcShovDown.com uses cookies and similar technologies to operate the site, remember your preferences, measure performance and, with your consent, deliver permitted marketing. Full details are in our Cookie Policy.

Third-party service providers

We use third-party providers to help us operate UpcShovDown.com, including identity verification providers, payment processors, AML/CTF and fraud-prevention systems, cloud hosting, email and customer support systems, analytics and error-tracking providers. These providers are bound by contract to handle personal information only for the purposes we agree, in line with applicable Australian privacy laws, and to keep it secure.

Data security

Personal information is stored on protected servers, encrypted in transit and at rest, and access is limited to staff who need it to perform their duties. We apply technical and organisational measures to protect against unauthorised access, alteration, disclosure or loss. No method of online transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Where your information is stored

Personal information is primarily stored on Australian-based infrastructure. Some service providers we use may store or process limited information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in line with the Australian Privacy Principles.

How long we keep your information

We keep account and wagering information for a minimum of 7 years from your last transaction, as required under AUSTRAC obligations and our licence conditions with Liquor & Gaming NSW. Marketing data is deleted within 12 months of your last interaction or earlier on request. Some records may be kept for longer where required by law.

Your rights

You can request access to, or correction of, the personal information we hold about you. You can also ask us to delete personal information we no longer need to keep, subject to our legal and regulatory obligations to retain certain records. Please contact privacy@upcshovdown.com to make a request. We may need to verify your identity before acting on a request.

Privacy complaints

If you are not satisfied with how we have handled your personal information, please contact the Privacy Officer at privacy@upcshovdown.com. If your privacy complaint is not resolved to your satisfaction, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children and minors

UpcShovDown.com is available only to Australian residents aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a person under 18, please contact privacy@upcshovdown.com so we can take appropriate action.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Material changes will be notified through the website or by email where appropriate. The current version is always available on UpcShovDown.com.

UpcShovDown.com is operated by UPCOZ Pty Ltd and licensed by Liquor & Gaming NSW under the Betting and Racing Act 1998 (NSW). Sports Betting Licence No. 4597/2024/WB. Available only to Australian residents aged 18 and over. Chances are you're about to lose. Think! About your choices.