Responsible gambling

UpcShovDown.com is licensed by Liquor & Gaming NSW and supports the work of the NSW Office of Responsible Gambling and GambleAware NSW. This page sets out the tools available on your account, the support services available outside UpcShovDown, and what to do if gambling is affecting you or someone you know.

Need to talk to someone right now?

Free, confidential and independent support is available 24 hours a day:

• Gambling Help Online: 1800 858 858 · gamblinghelponline.org.au
• GambleAware NSW: gambleaware.nsw.gov.au
• BetStop — National Self-Exclusion Register: 1800 238 7867 · betstop.gov.au
• Lifeline (crisis support): 13 11 14

Tools available on your account

• Deposit limits — daily, weekly and monthly caps on how much you can deposit.
• Loss limits — daily, weekly and monthly caps on how much you can lose over a chosen period.
• Session limits — a cap on how long you can be signed in to your account in a single session.
• Activity statements — a 30-day summary of your stakes, returns and net position is sent automatically. You can also request a statement at any time.
• Take a break — lock yourself out of your account for 24 hours, 7 days, 30 days or 90 days. You cannot place bets or deposit during a break.
• Self-exclusion — apply for a fixed-term or lifetime self-exclusion from UpcShovDown. You can also self-exclude across every licensed Australian wagering provider through the National Self-Exclusion Register (BetStop) for a minimum of three months and a maximum of lifetime.

Open your account settings

Cooling-off period for limit increases

Lower limits apply immediately. Increases to any deposit limit, loss limit or session limit take 7 days to come into effect, in line with the National Consumer Protection Framework for Online Wagering. This cooling-off period is automatic and cannot be waived.

Marketing and self-exclusion

UpcShovDown does not send marketing communications to customers who are registered on BetStop or who have applied a self-exclusion through their UpcShovDown account. We also do not send marketing communications to customers who have opted out of marketing through their account settings.

Self-excluded or BetStop-registered users

If you are registered on BetStop or hold an active self-exclusion with UpcShovDown, you cannot open or use an UpcShovDown account for the period of your exclusion. Any account opened in breach of an active self-exclusion may be closed and any bets placed may be voided and stakes returned to a verified bank account in your name.

Signs that wagering may be a problem

Wagering becomes harmful when it is no longer a choice but a compulsion. Common warning signs include:

• You bet more than you can comfortably afford to lose.
• You chase losses or borrow money to keep punting.
• You lie about how much time or money you spend on gambling.
• You bet to escape stress, boredom or a low mood.
• Family, work or studies suffer because of your gambling.
• You feel anxious, irritable or restless when you are not gambling.

If any of these sound familiar, support is available. GambleAware NSW offers a confidential self-assessment at gambleaware.nsw.gov.au/help-and-support.

Support for family and friends

Gambling can affect more than the person doing it. GambleAware NSW and Gambling Help Online both provide confidential counselling and self-help materials for partners, family members and friends. You do not need to be the person gambling to seek help.

• GambleAware NSW — Help for family and friends
• Gambling Help Online — Family and friends

Minors

UpcShovDown.com is strictly available only to Australian residents aged 18 and over. It is an offence under Australian law to provide a wagering service to a minor. We require identity verification before any account is fully activated and we do not knowingly accept registrations or bets from people under 18. If you are a parent or guardian and believe a minor in your household is attempting to access UpcShovDown, we recommend using parental-control software such as Family Zone, Net Nanny or Qustodio, and contacting support@upcshovdown.com if you believe a minor has accessed our service.

NSW & national support services

How we report

UpcShovDown reports to Liquor & Gaming NSW under our Sports Betting Licence and to AUSTRAC for anti-money-laundering and counter-terrorism financing. Aggregate responsible-wagering data is shared with the NSW Office of Responsible Gambling where required under our licence conditions and the National Consumer Protection Framework.

UpcShovDown.com is operated by UPCOZ Pty Ltd and licensed by Liquor & Gaming NSW under the Betting and Racing Act 1998 (NSW). Sports Betting Licence No. 4597/2024/WB. Available only to Australian residents aged 18 and over. Chances are you're about to lose. Think! About your choices.